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Frequently Asked Questions

  • How can I find out which is my boundary?
    This information should have been explained to you at the time of your purchase, if you have a copy of your conveyance drawing which are often held with your deeds this will clearly show the boundary lines. Guidelines for looking at your plans: if a T mark is showing within the curtledge of your property then this denotes it is your responsibility. If there is no T shown then this denotes joint responsibility with the adjoining property.

  • What precautions should be taken before working on the plumbing system?
    Always ensure that the main stopcock has been closed before beginning work.

  • We’ve got a leak from our bath or shower. What do I do?
    First check the sealant for damage. If not, turn off the water at the fixture and call for customer services. Don’t use the shower or bath until the problem has been inspected.

  • What is limescale and how do I remove it?
    Hard water is a mixture of calcium and magnesium compounds and is naturally occurring in some parts of the countries water supply. Limescale, the white chalky deposits left by this ‘hard water’ can reduce the life of ceramic valves and may mark the tap and shower. Limescale when dry will have a white chalky appearance and will generally gather around the end of the spout, base of the spout and body of the tap. A simple remedy to remove limescale marks and deposits (other than rubbing spray head nozzles) is to dilute white vinegar with water; soak the affected areas then clean with a soft cloth (an old toothbrush may be helpful for tight areas), the product should be rinsed with water afterwards. The longer the limescale has been present the harder it will be to clean. Do not scrape the limescale off with a sharp object as this will scratch or damage the surface of the tap. Customers should avoid domestic limescale cleaners as they will void their warranty and damage their product.

  • What happens to my old bathroom suite?
    For the majority of our projects we organise the delivery and collection of a suitable skip to ensure the safe removal of all your old bathrooms fixtures and fittings. There are occasions where a skip will not be used, however if this is the case we remove all rubbish at the end of each working day.

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